Welcome to Monsoon Properties (MP)
We are a local independent firm specialising in Residential Sales Lettings and Property Management. Our knowledge of the local property market, combined with experienced and friendly staff, enables us to offer an enviable service to all.
We specialise in sales, lettings and property management in London. We understand that the process of renting, letting, selling or buying a property can be a daunting task and finding honest and reliable information can be a challenge. Our concept is very simple, it is to provide the best and highest standard of service to all our clients, whether it is someone with a large or small portfolio or simply someone who wants to sell, rent, buy or let through us. When Monsoon Properties (MP) began we set out with a clear objective to provide market leading customer service in combination with the best possible value for money. We achieve this by employing hard working, enthusiastic professional staff team, who understand who the most important person is, that is you our client!
Our business is set up to deal with all aspects of buying or selling, letting or renting, whilst making sure that all our clients are helped and guided through every stage of the process. We pride ourselves in offering a personal and friendly service, whilst at the same time maintaining a high standard of competence and professionalism.
Our fees are competitive and may be open to negotiation dependent on the level of service required.
Drawn from a continually updated pool of applicants taken from both our website registrations and our office database, all prospective Tenants are thoroughly referenced and credit checked. In some cases we will also require a guarantor.
For our initial meeting with you we will, if required, be pleased to visit your property outside of normal office hours, at a time that is convenient to you to fit in with your busy schedule.
Details of some of the properties we are currently instructed to let and sale may be found on our website (MONSOONPROPERTIES.CO.UK) together with an outline of our services. If we can be of assistance in any way please do not hesitate to contact us by telephone or email (T: 020 8347 5999 E:firstname.lastname@example.org).
A SUMMARY OF SERVICES OFERED
This is our inclusive Service, which provides for the marketing of the property and carrying out viewings, leading to the introduction and vetting of a prospective Tenant. This proving satisfactory, we then go ahead and prepare the tenancy agreement, this include carrying out an inventory. The Tenant will then be checked in against the inventory. We will then arrange for the transfer of Council Tax and utility accounts to the Tenant.
During the tenancy we carry out periodic inspection visits. Should these bring to light any maintenance issues, we will (within the confines of our Management Agreement) arrange or recommend any necessary repairs.
Collecting and processing of rental payments is also an important part of our Full Management Service. Rental balances will be credited automatically to the Landlord’s nominated bank account and forward monthly statements to you by email. We try and keep the paper down to a minimum to help play our part in protecting the planet, but of course if you require a hard copy this can be arranged, all you need to do is let us know.
Prior to the expiry date of the tenancy, we liaise with the Tenant, to allow the tenancy to end correctly, arranging to check them out and re-advertising the property to let. If you are happy with the current tenants and the tenants are happy to extend the contract we will negotiate any tenancy extension on your behalf. If in the event, the tenants decide to vacate or you feel you want a change tenants, and then we can discuss the option with you.
This service is suitable for Landlords who want to enjoy the benefits of renting out their property without the hassle of dealing with the difficulties of the process, or who are not residing locally, preferring all aspects to be handled by an Agent.
Our Letting Only Services includes marketing of the property and carrying out viewings, leading to the introduction and vetting of a prospective Tenant. This proving satisfactory, we then go-ahead and prepare the tenancy agreement, and if required an inventory (additional charge of £59.95 will apply).
Following this, the first month’s rent and usually a tenancy deposit is collected and credited to the Landlord less our agreed fees (subject to Landlord providing relevant information for Tenancy Deposit Scheme). We will then exchange with the tenants your contact details at the time of handing over the keys. Managing the tenancy, including the maintenance and rent collection, will then be the responsibility of the Landlord.
Rent Collection Service
This is our part management Service that includes marketing of the property and carrying out viewings, leading to the introduction and vetting of a prospective Tenant. This proving satisfactory, we then go-ahead and prepare the tenancy agreement, and if required an inventory (additional charge of £59.95 will apply).
Collecting and processing of rental payments is also part of this Service. These will be credited automatically to the Landlord’s nominated bank account on a monthly basis.
We will arrange the appropriate paperwork before the expiry of the tenancy, but should both you and your tenants wish to renew, we are happy to negotiate this and arrange it on your behalf. If the tenants decide vacate the property or you like to change tenants, we can discuss this with you.
We will hold a security bond of usually one month’s rent, as a security towards the Tenants responsibilities. However, the maintenance of the property is the responsibility of the Landlord including Emergency call out. (If you need any assistant from us regarding any maintenance work we will be happy to discuss with you, for more information see our Additional Service section).
PLEASE NOTE: ONCE WE SECURE A HOLDING DEPOSIT ON YOUR PROPERTY FROM A PROSPECTVE TENANTS, AND IT’S FOUND THAT THE TENANT FAILS TO MEET THE EQUIRED RFRENCING CRITERIA TO CONTINUE THE PROCESS FOR A TENANCY; WE CANNOT BE ACCOUNTABLE FOR LOSS OFF RENT OR ANY OTHER COST OR EXPENSES, SHOULD WE DECIDE TO WITHDRAW FROM THE APPLICATION.
Alongside our other services, we are also happy to provide the following services to help with your property management.
• Rent Guarantee (rent paid to you even if your property is left empty)
• Professional Inventories*
• Deposit Registration*
• Tenant Eviction Services*
• Arrange, EPC, ELECTRIC, and GAS Certificates*
• Building and Maintenance Service (Plumbers, Electrician, Builders (all fully qualified)*
• Pest Control Service*
• Roof Work (for your everyday roof maintenance work)*
• Lock Smith Services*
We provide other additional services; please let us know if you need something that is not listed above, we will be happy to discuss this with you further, (*Subject to Terms and Condition).
Information for Landlord when Preparing the Property
Guide for Landlords
Before a property can be let, there are several matters which the owner will need to deal with to ensure that the tenancy runs smoothly, and also that he/she complies with the law. We provide summarised information below. If you require further advice or assistance with any matter, please do not hesitate to contact us:
Preparing the Property
We have found that a good relationship with Tenants is the key to a smooth-running tenancy. As Property Managers this relationship is our job, but it is important that the Tenants should feel comfortable in their temporary home, and that they are receiving value for their money. It follows therefore that a well presented and maintained property in a good decorative order will go towards this, whilst also achieving a higher rental figure. Tenants are also more inclined to treat such a property with greater respect.
Electrical, gas plumbing, waste, central heating and hot water systems must be safe, sound and in good working order. Repairs and maintenance are at the Landlords expense unless misuse can be established. Interior decorations should be in good condition and preferably plain, light and neutral.
Your property can be let fully furnished, part furnished or unfurnished. Which of these is appropriate will depend on the type of property and local market conditions. We will be pleased to give you advice on whether to furnish or not and to what level. As a minimum you will need to provide decent quality carpets, curtains and light fittings. Remember that there will be wear and tear on the property and any items provided.
Personal Items, Ornaments etc.
Personal possessions, ornaments, pictures, books etc. should be removed from the premises, especially those of real or sentimental value. Some items may be boxed, sealed and stored in the loft at the owner’s risk. All cupboards and shelf space should be left clear for the Tenant’s own use.
Gardens should be left neat, tidy and rubbish free, with any lawns cut. Tenants are required to maintain the gardens to a reasonable standard, provided they are left the necessary tools. However, few Tenants are experienced gardeners, and if you value your garden, or if it is particularly large, you may wish us to arrange visits by our regular gardener.
At the commencement of the tenancy the property must be in a thoroughly clean condition, and at the end of each tenancy it is the Tenants' responsibility to leave the property in a similar condition. Where they fail to do so, cleaning will be arranged at their expense.
Information for the Tenant
It is helpful if you leave information for the Tenant, e.g. on operating the central heating and hot water system, washing machine and alarm system, and the day refuse is collected etc.
You should provide one set of keys for each Tenant. Where we will be managing we will arrange to have duplicates cut as required.
If your property is mortgaged, you should obtain your mortgagee’s written consent to the letting. They may require additional clauses in the tenancy agreement of which you must inform us.
If you are a leaseholder, you should check the terms of your lease, and obtain any necessary written consent before letting.
You should ensure that you are suitably covered for letting under both your buildings and contents insurance. Failure to inform your insurers may invalidate your policies. We can advise on Landlords Legal Protection, Rent Guarantee Cover and Landlords Contents and Buildings Insurance if required.
Bills and regular outgoings
We recommend that you arrange for regular outgoings e.g. service charges, maintenance contracts etc. to be paid by standing order or direct debit. However where we are managing the property, by prior written agreement we may make payment of certain bills on your behalf, provided such bills are received in your name at our office, and that sufficient funds are held to your credit.
Council tax and utility accounts
We will arrange for the transfer of Council Tax and utility accounts to the Tenant. Meter readings will be taken, allowing your closing gas and electricity accounts to be drawn up. All these matters we will handle for you, however British Telecom will require instructions directly from both the Landlord and the Tenant.
When resident in the UK, it is entirely the Landlords responsibility to inform the Revenue & Customs of rental income received, and to pay any tax due. Where the Landlord is resident outside the UK during a tenancy, he will require an exemption certificate from the Revenue & Customs before he can receive rental balances without deduction of tax. Where we are managing the property we will provide advice and assistance on applying for such exemption.
It is most important that an inventory of contents and schedule of condition be prepared, in order to avoid misunderstanding or dispute at the end of a tenancy. Without such safeguards, it will be impossible for the Landlord to prove any loss, damage, or significant deterioration of the property or contents. In order to provide a complete Service, we will if required arrange for a member of staff to prepare an inventory and schedule of condition, at the cost quoted in our Agency Agreement.
What is an Assured Shorthold Tenancy?
Most tenancies will automatically be Assured Shorthold Tenancies (ASTs), provided the rent is under £25,000 a year and the property is let to private individuals. Tenancies are usually granted for an initial fixed term of either 6 to 12 months. When the fixed term has expired the landlord is able to regain possession of the property provided he gives two months written notice to the tenant.
Health and Safety, and other Legal Requirements
The following requirements are the responsibility of the owner (Landlord). Where we are managing the property they are also our responsibility. Therefore where we are managing we will ensure compliance, any costs of which will be the responsibility of the landlord.
Annual safety check: Under the Gas Safety (Installation and Use) Regulations 1998 all gas appliances and flues in rented accommodation must be checked for safety at least every 12 months by a Gas Safe registered engineer. They must be maintained in a safe condition at all times, records kept for at least 2 years, and a copy of the safety certificate given to each new tenant before their tenancy commences.
There are several regulations relating to electrical installations, equipment and appliance safety, and these affect landlords and their agents in that they are 'supplying in the course of business'. They include the Electrical Equipment (Safety) Regulations 1994, the Plugs and Sockets Regulations 1994, the 2005 Building Regulation - 'Part P, and British Standard BS1363 relating to plugs and sockets. Although with tenanted property there is currently no legal requirement for an electrical safety certificate (except in the case of all HMOs) it is now widely accepted in the letting industry that the only safe way to ensure safety, and to avoid the risk of being accused of neglecting your 'duty of care', is to arrange such an inspection and certificate.
The Furniture and Furnishings (Fire) (Safety) Regulations 1988 (amended 1989 & 1993) provide that specified items supplied in the course of letting property must meet minimum fire resistance standards. The regulations apply to all upholstered furniture, beds, headboards and mattresses, sofa-beds, futons and other convertibles, nursery furniture, garden furniture suitable for use in a dwelling, scatter cushions, pillows and non-original covers for furniture. They do not apply to antique furniture or furniture made before 1950, and certain other items. Non-compliant items must be removed before a tenancy commences.
All properties built since June 1992 must have been fitted with mains powered smoke detector alarms from new. Although there is no legislation requiring smoke alarms to be fitted in other ordinary tenanted properties (except HMOs), it is generally considered that the common law 'duty of care' means that Landlords and their Agents could be liable should a fire cause injury or damage in a tenanted property where smoke alarms are not fitted. We therefore strongly recommend that the Landlord fit at least one alarm on each floor (in the hall and landing areas).
Tenancy Deposit Protection
All deposits taken by landlords and letting agents under Assured Shorthold Tenancies (ASTs) in England and Wales must be protected by a tenancy deposit protection scheme. To avoid any disputes going to court, each scheme is supported by an alternative dispute resolution service (ADR). Landlords and letting agents can choose between two types of scheme; a single custodial scheme and two insurance-based schemes.
The Disability Discrimination Act 2005
The DDA 2005 addresses the limitations of current legislation by extending disabled people’s rights in respect of premises that are let or to be let, and common hold premises. Landlords and managers of let premises and premises that are to let will be required to make reasonable adjustments for disabled people.
Energy Performance Certificates (EPCs)
Since 1st October 2008 landlords in England and Wales offering property for rent are required by law to provide prospective tenants with an Energy Performance Certificate for their property. In Scotland EPCs for rental properties have been required since January 2009. The certificates must be provided free either when (or before) any written information about the property is provided to prospective tenants or a viewing is conducted. An EPCs is valid for 10 years. We can arrange an EPC inspection for our landlord clients upon request.
The above is a brief summary of landlords' responsibilities and of the laws surrounding tenanted property. We hope that you find it useful. If there are any aspects of which you are unsure, please ask us. We look forward to being of assistance to you in the Sales, letting and management of your property.
THE PROPERTY OMBUDSMAN
The Property Ombudsman came into being in May 2009. In the unlikely event that you have a complaint that you cannot resolve with us, the TPO’s role is to provide fair and reasonable resolutions to dispute. As member of the TPO we adhere to the Code of Practice set down by them.