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Tenant Information

Finding a property
The first step is to contact us to provide brief details about yourself and about the accommodation you require.
We then search our database for suitable properties for you to view. If not urgent, we log your details so that we can contact you as suitable properties become available.
It is wise to start looking about a month before you wish to move, as the nicer properties are viewed and reserved quickly.
Our tenancies are granted for a minimum term of 6 to 12 months, which may be renewed if all parties are in agreement.

To view our selection of available properties please go to the home page, where you can make a detail search. You can also register your requirements.

Please note, all Tenancy Deposits (bonds) are held in accordance with the Deposit Protection Regulations.

Moving Out
If the property was professionally cleaned when you moved in then the likelihoods are you will need to arrange for the same to be done when you move out. Whether it is the landlord managing the property or an estate agent - they will want to see a receipt for the cleaning.

It goes without saying that you should leave the property in tip top condition and remove all your belongings, otherwise you risk losing part, or all of your deposit.

Viewings
Viewings will be arranged at times to suit you, including evenings and weekends, and you will invariably be accompanied by a member of staff, who can give advice and answer any questions you may have.

Reserving the property
Once you have decided on a property, you will need to reserve it by paying a 'holding deposit' ('reservation deposit'), usually equivalent to two weeks' rent. Assuming that the tenancy goes ahead, this will be deducted from the monies due before you move in. If the landlord declines to grant the tenancy, it will be refunded less our admin fees. However the deposit will be forfeit if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.
 
References
As a minimum we will require satisfactory references from your employer (or College/University), a previous or current landlord, and a credit reference report. We may also require a personal reference, and sometimes a guarantor. We may use the services of an independent referencing company to obtain and evaluate these references.

Rents
Rents are normally quoted calendar month and payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank standing order to our company bank account or your landlord's bank account.

Deposit
Security deposit of a minimum 6 weeks rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and you will be informed of which protection scheme is utilised. The deposit is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.